Refund policy

Return & Refund Policy

Did your product not live up the the hype? Did your box get crushed in the mail? Don't heat up, chill out, we're here to help.

Just follow the steps below: 

Return Time Frame

You may return products within 60 days of the original purchase date.

Product Condition

To be eligible for a return:

  • Products must be unused or lightly used.

  • Items should be in their original packaging when possible.

Exchanges

We are happy to offer free exchanges for:

  • Products that arrive defective, or

  • Items that are damaged in transit.

You will receive a replacement at no additional cost.

How to Return a Product

To initiate a return or exchange, please:

  1. Email us at support@prefire.co

  2. Include the following in your email:

    • Images of the product clearly showing the issue (if applicable)

    • A brief description of the reason for the return

    • Your proof of purchase (e.g. receipt, invoice, or order confirmation)

For products that are damaged or defective, you will not be required to return the item. We’ll process your refund or send a replacement after verification.

Free Returns

We do not charge for returns or exchanges. All eligible requests will be processed at no cost to the customer.

Final Caveat

All return and refund requests are subject to final review and approval by our Support and Shipping teams. In the event of a dispute or unclear case, our teams will assess and determine the most fair and appropriate resolution.